Assistant Guest Experience Manager – West Drayton

The Assistant Guest Experience Manager at LGH Hotels Management Ltd is responsible for leading the team that ensures every guest's arrival and stay are welcoming and memorable. They oversee the operation of the arrivals lounge, promote the use of digital tools like self check-in, and support a seamless guest journey across all touchpoints. The role involves coaching staff, maintaining brand standards, and collaborating across departments to enhance service, satisfaction, and revenue. The ideal candidate is hands-on, energised, and able to manage peak times while continuously seeking service improvements. Strong leadership, communication, and technical skills are essential for overseeing the front-of-house operations. This position offers an engaging environment where innovation and guest satisfaction are priorities.