Account Manager - Reading

The Account Manager oversees a portfolio of existing SaaS customers, ensuring they achieve optimal usage and value from the platform. They develop strategic account plans to promote renewal, identify expansion potential, and prevent churn, collaborating with cross-functional teams including legal and sales operations. Proficiency in analysing usage data and business insights helps to address risks proactively and enhance customer satisfaction. The role demands experience in SaaS customer management, renewal success, and technical tools such as Salesforce and analytics software. Candidates should possess strong communication, negotiation, and problem-solving skills, with a proven track record of revenue growth and customer retention. This position involves a neutral, factual approach to managing client relationships in a dynamic, technology-driven environment.