Contact Centre Agent – Reading

A Contact Centre Agent in Reading handles customer calls and communications, liaising with clients, retailers, and internal teams to resolve queries efficiently. They are responsible for accurately recording customer data and notes, while communicating clearly via phone, email, and letter. Developing product knowledge and policy understanding is essential for providing effective support. The role demands excellent communication skills, adaptability, and a positive attitude to thrive in a fast-paced environment. It involves working within a team to deliver outstanding customer experience and supports career progression to senior roles. Candidates should have GCSEs including English and Maths, with customer service experience preferred but not essential.