Customer Service Advisor – North Shields

A customer service representative in North Shields engages with customers over the phone to discuss products and enhance their digital experiences while providing support and advice. The role involves no hard sales, with an emphasis on building helpful relationships and understanding customer needs. Candidates should possess strong communication skills, empathy, and confidence in discussing technological products. The role requires skills in customer engagement, active listening, and problem-solving within a contact centre environment. Training will be provided to develop product knowledge and sales techniques, supported by a flexible work environment. The position offers progression opportunities, performance incentives, and benefits tailored to support work-life balance.