Customer Service Advisor – North Shields

The role involves managing customer enquiries via phone, offering tailored advice on products and services, and building strong relationships. Candidates are expected to communicate confidently, listen actively, and adapt to customer needs while working in a fast-paced contact centre. The position requires good organisational skills, basic IT knowledge, and the ability to handle multiple queries efficiently. Training will be provided to ensure understanding of all product details and sales techniques, with a focus on quality customer interaction. Flexibility is key, with options for scheduling breaks and occasional home working to accommodate personal commitments. This permanent position offers a competitive starting salary, incentives, and potential career development opportunities.