IT Support Specialist – Walsall

An IT Support Specialist in Walsall provides first-line technical assistance by responding to helpdesk tickets, diagnosing hardware, software, and network issues, and supporting end users with device setup and configuration. The role involves managing incident logging and resolution, supporting security and system maintenance, and updating documentation. Candidates should have experience with IT support, good communication skills, and knowledge of Microsoft Office 365 and basic networking. They are also expected to support onboarding, asset management, and user training, ensuring excellent service and technical support across the organisation. The position requires a proactive approach, problem-solving skills, and the ability to work under pressure, with occasional work in Haydock requiring driving. Technical skills in Active Directory, VPN, DHCP, and ticketing tools are essential.