Computer User Support Specialist – United Kingdom

A Computer User Support Specialist provides technical support for end users in Windows and macOS environments, resolving hardware, software, and peripheral issues. They support Microsoft 365 applications, operate remote support tools, and manage IT ticketing systems to document incidents and track resolutions. They handle user account management in Active Directory and apply foundational networking knowledge to resolve connectivity problems. They follow cybersecurity practices, maintain compliance with RBAC policies, and deliver professional communication in high-pressure settings. The role requires supporting remote and hybrid work environments, adhering to ITIL service management standards, and working shift-based schedules. Candidates should possess relevant security clearances and IT support qualifications, with experience in enterprise environments preferred, including supporting government or regulated sectors.