Customer Service Representative – Aftermarket

A Customer Service Representative is responsible for managing military aftermarket spares orders from quotation to invoicing, ensuring timely delivery and contractual compliance. The role acts as a primary contact for customers and internal teams, facilitating efficient order processing and clear communication. Tasks include reviewing requests and purchase orders, managing customer records, preparing quotations, and processing orders using SAP ERP systems. Additionally, the role involves liaising with various departments to support order execution and maintaining detailed documentation to uphold quality standards. Candidates should possess experience in customer service or order management, with strong organisational and communication skills and proficiency in ERP and Microsoft Office applications. Experience in aerospace or manufacturing environments is desirable, though not essential.