Help Desk Support
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The role
Provide customer-focused technical support to callers, resolving issues related to accessing and navigating the system.
Answer inbound calls promptly, clarify needs, and research information to deliver accurate solutions.
Assist with password resets, account details, case number inquiries, and troubleshoot Adobe Reader and browser issues.
Troubleshoot technical computer problems, internet connectivity, and PEAK navigation; document findings in the CRM tool.
Create and maintain knowledge articles to empower customers and support teams; follow defined scripts during calls.
Meet personal and team targets through effective communication, active listening, and accurate data entry in CRM.
Answer inbound calls promptly, clarify needs, and research information to deliver accurate solutions.
Assist with password resets, account details, case number inquiries, and troubleshoot Adobe Reader and browser issues.
Troubleshoot technical computer problems, internet connectivity, and PEAK navigation; document findings in the CRM tool.
Create and maintain knowledge articles to empower customers and support teams; follow defined scripts during calls.
Meet personal and team targets through effective communication, active listening, and accurate data entry in CRM.
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