Yardi Software Support Specialist
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The role
Provide training and ongoing support for Yardi Voyager and related third-party applications to multifamily property management teams nationwide.
Manage the Help Desk ticketing system, ensuring accurate documentation of requests, solutions, and follow-ups.
Assist with new property set-up in Yardi and train staff on software functions to optimize operations.
Create and maintain documentation for system administration, procedures, and processes while meeting deadlines through strong time management.
Deliver excellent customer service to property management teams, collaborating with internal departments, and leveraging Excel, Word, CSV, and database skills.
Support licensing, testing, data and report editing, and integration of third-party tools with a focus on quality, problem-solving, and continuous improvement.
Manage the Help Desk ticketing system, ensuring accurate documentation of requests, solutions, and follow-ups.
Assist with new property set-up in Yardi and train staff on software functions to optimize operations.
Create and maintain documentation for system administration, procedures, and processes while meeting deadlines through strong time management.
Deliver excellent customer service to property management teams, collaborating with internal departments, and leveraging Excel, Word, CSV, and database skills.
Support licensing, testing, data and report editing, and integration of third-party tools with a focus on quality, problem-solving, and continuous improvement.
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