IT Support Technician
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The role
Provide tier-one IT support to on-site, traveling, and remote staff via phone, chat, email, and in-person.
Triage and resolve hardware and software issues across Windows, Linux, and macOS; image and deploy laptops and desktops.
Diagnose and fix network connectivity, printers, and multifunction devices; manage Active Directory user accounts.
Support Microsoft 365 applications and maintain IT documentation, policies, and knowledge base articles.
Travel between local sites to provide on-site assistance and support ongoing IT projects and tier-two escalations as skills grow.
Be available for after-hours support when critical issues arise.
Triage and resolve hardware and software issues across Windows, Linux, and macOS; image and deploy laptops and desktops.
Diagnose and fix network connectivity, printers, and multifunction devices; manage Active Directory user accounts.
Support Microsoft 365 applications and maintain IT documentation, policies, and knowledge base articles.
Travel between local sites to provide on-site assistance and support ongoing IT projects and tier-two escalations as skills grow.
Be available for after-hours support when critical issues arise.
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