Customer Service Representative – Wakefield

A customer service representative in Wakefield will handle inbound calls, assist with banking disputes, and provide solutions to customer queries. The role involves following dispute processes, promoting banking services, and supporting vulnerable customers, requiring excellent communication, empathy, and problem-solving skills. Candidates should have at least one year of telephony experience handling inbound calls and familiarity with banking processes. The position is full-time and offers flexible working hours, with initial on-site training in Glasgow. It requires a professional and courteous manner, high attention to detail, and the ability to work independently in a regulated environment. The role aims to enhance customer satisfaction through effective complaint resolution, process adherence, and proactive support, contributing to the customer journey in a dynamic contact centre.