Deskside Support Engineer

Joining the IT Infrastructure team, the Deskside Support Engineer provides efficient first and second line technical support to end-users across multiple office locations. Responsibilities include installing and configuring hardware and software, troubleshooting software and hardware issues, handling service requests and incidents, and performing IT administration tasks (user accounts, leavers, resource allocation). Maintain infrastructure standards, update the documentation library, apply OS updates, and ensure IT security policies are followed. Provide on-site support for third-line teams and travel to different offices; participate in after-hours deployments on a rota. Strong customer service, excellent communication, and problem-solving skills are essential, with experience in Windows, Office 365, Azure AD/Entra ID, Intune, M365, Teams, and related IT infrastructure technologies.

Find here the full details of the responsibilities for this role: daily tasks, projects to lead, goals to achieve and scope of work within the team. Everything you need to picture yourself in the role and know exactly what to expect from day one.

Access the technical and interpersonal skills expected by the recruiter, the required experience level, valued qualifications and personal qualities sought. Check at a glance whether your profile matches this opportunity before applying.

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