Whileresume Support

Help for candidates and recruiters

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“AI at the service of your career: Whileresume refines your resume and connects you with the right opportunities”

Keith SHEMA

Co-founder & CEO

Have a question about the app or running into an issue on our platform? We're here to help.

Or send us an email.

Are you a candidate?

How do recruiters find me?

Recruiters use our advanced filters (role, industry, city, preferences) to identify candidates who match their needs precisely. Your profile only appears in relevant searches based on the criteria you've set.

Can I edit my criteria after signing up?

Yes, you can update your job, industry, city and contract type preferences at any time. These changes are immediately reflected in recruiters' searches.

How does the AI build my resume?

The AI analyses your information and creates a professional resume tailored to your industry. You can choose between different formats (European, corporate, themed) and the AI automatically optimises how your skills are presented to maximise your impact.

Is my personal data protected?

All your data is encrypted and securely stored. You have full control over your profile and can choose to use an anonymous resume if you wish. No information is shared without your consent.

What happens when a recruiter contacts me?

You receive a notification with the details of the opportunity. The recruiter reaches out directly because your profile matches their search criteria. You can then start a conversation and decide whether the opportunity interests you.

Is the platform really free?

Yes, signing up and using the platform is 100% free for candidates. You can create your profile, upload your resume, use the AI and receive contacts from recruiters at no cost.

Are you a recruiter or HR professional?

Can I filter resumes?

Yes, our platform features an advanced search system specifically designed to streamline your recruitment process. You can filter candidates by a wide range of criteria: specific skills, years of experience, location, education level, desired contract type, availability and many more. These precise filters help you quickly identify profiles that match your needs exactly, without wasting time on irrelevant resumes.

How do I contact candidates?

Connecting with candidates is simple and direct. A built-in messaging system lets you reach out to the candidates you're interested in while maintaining full confidentiality. If a candidate has chosen to share their contact details, you can also reach them directly by email or phone. This flexibility lets you choose the most appropriate communication channel for each situation and establish quick contact with your future talent.

Which industries are covered?

Our resume database is intentionally open to every industry and every type of role. Whether you're hiring in IT, finance, marketing, manufacturing, retail, healthcare, education or any other field, you'll find qualified profiles. This diversity is the strength of our database and allows you to recruit for any position, from junior to senior, across all professional sectors.

How is this different from LinkedIn?

Our resume database is fundamentally different from LinkedIn and traditional job boards thanks to its quality-driven approach. Unlike generalist platforms where you have to sift through thousands of inactive or disengaged profiles, our database only features candidates who are genuinely available and ready to be contacted. The database is qualified and regularly updated to guarantee the relevance of every profile. Our precise filters (skills, experience, location, availability and more) let you quickly identify the right profiles without getting lost in the noise. Connections are direct, simple and without intermediaries, far from the distractions of professional social networks. You also get access to rare talent, sometimes absent from the major traditional networks. In short: more relevance, less noise, and candidates who are truly open to opportunities.

Mobile App

Is the app free?

The Whileresume app is completely free for candidates, with no limitations whatsoever. For recruiters, the app is also free throughout the beta testing phase. Take advantage of every feature at no cost to discover our platform and find your talent!

Which industries are covered?

The Whileresume app primarily focuses on tech and digital roles: developers, software engineers, data scientists, designers, IT project managers, DevOps and every kind of digital profile. Beyond this core focus, our platform is gradually opening up to other sectors such as finance, marketing, manufacturing, retail and education. This tech specialisation allows us to offer you a pool of highly qualified candidates in the digital field, while broadening our scope to other areas of expertise.

Which languages is the app available in?

The Whileresume app is available in French and English. You can switch languages at any time from the menu by going to "Language preferences". The interface adapts instantly to your choice to provide an optimal experience in your preferred language.

Can I access my account from the web?

Yes, absolutely! Your Whileresume account is accessible both from the mobile app and the web interface. All your data is automatically synchronised across both platforms, allowing you to manage your profile, check your messages and access every feature from any device.

How do I edit my personal information?

You can edit your personal information at any time from the app menu. You can change your avatar, first name, last name and location. For recruiters, this information is particularly important: make sure to enter your location correctly, along with your VAT number and company details, for an optimal experience.

How do I change my password?

Changing your password is quick and easy. Open the main menu of the app and select the "Change password" option. Follow the instructions to set your new password securely.

How do I delete my account?

If you wish to permanently delete your account, go to the main menu and select "Delete my account". For security reasons, you'll need to confirm this action via a confirmation email. We'll also ask you to share the reason for leaving so we can continuously improve our services. This action is irreversible and will result in the deletion of all your data.

How does AI analysis of my resume work?

Our advanced artificial intelligence automatically analyses your resume to extract the key information. As a candidate, you receive a clear summary of your profile. For recruiters viewing your profile, the AI generates a professional presentation (which you can edit at any time) along with a detailed summary of your projects and experience. This feature is completely free and you can update your resume at any time to get fresh, optimised summaries.

Can I edit my resume and availability?

Yes, you have full control over your resume and visibility. You can edit your resume at any time and choose between three availability statuses: "Available" (actively job hunting), "Open to opportunities" (open to interesting offers), or "Unavailable" (your profile won't be visible to recruiters). These changes are instant and let you adapt your presence on the platform to your current professional situation.

How do I access resumes as a recruiter?

After signing up as a recruiter, your information will need to be verified by our team before you can access the resume database. This verification process ensures the quality and security of our platform. To speed up the validation of your account, we recommend stating during sign-up why you're using the app and providing complete information about your company. Once your account is approved, you'll get instant access to every qualified profile.

How does messaging work?

The built-in messaging system enables direct and secure communication between recruiters and candidates. Only the recruiter can initiate the first contact, which protects candidates from unwanted solicitations. Once a conversation has started, both parties can exchange messages freely. This approach guarantees relevant, high-quality conversations for everyone.

How do notifications work?

A notification centre is available directly on the home page of your interface, whether you're a recruiter or a candidate. You can enable notifications to be instantly alerted whenever you receive a new message. This helps you stay responsive and never miss an important opportunity, while keeping full control over your notification preferences.