IT Support & Customer Service Apprentice

This entry-level role provides hands-on IT support and customer service training. Key duties include responding to customer queries via phone, email, or chat. Assist in diagnosing and resolving basic hardware, software, and connectivity issues. Help set up, configure, and maintain devices for customers. Log and track support requests, escalate complex issues, and provide friendly guidance. Stay informed about common IT problems and solutions. Strong interest in technology, good communication, and a willingness to learn are essential.

Find here the full details of the responsibilities for this role: daily tasks, projects to lead, goals to achieve and scope of work within the team. Everything you need to picture yourself in the role and know exactly what to expect from day one.

Access the technical and interpersonal skills expected by the recruiter, the required experience level, valued qualifications and personal qualities sought. Check at a glance whether your profile matches this opportunity before applying.

Discover what the company offers its employees: remote work policy, health coverage, bonuses, continuous training, work environment and growth opportunities. All the information you need to compare this offer with your expectations and make the right choice.