Technical Support
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The role
Provide first-line technical support to clients, diagnosing software and hardware issues and guiding users through step-by-step solutions.
Troubleshoot problems, log all interactions, and manage multiple open issues with prioritization and follow-up to ensure full functionality.
Deliver timely, accurate feedback and maintain up-to-date knowledge of technology trends to support customers effectively.
Contribute to the development of user manuals and support documentation to aid both clients and internal teams.
Collaborate with a team in a dynamic, fast-paced environment, demonstrating patience and strong problem-solving skills.
This role is an on-site, at-will position based in Jacksonville, FL, United States.
Troubleshoot problems, log all interactions, and manage multiple open issues with prioritization and follow-up to ensure full functionality.
Deliver timely, accurate feedback and maintain up-to-date knowledge of technology trends to support customers effectively.
Contribute to the development of user manuals and support documentation to aid both clients and internal teams.
Collaborate with a team in a dynamic, fast-paced environment, demonstrating patience and strong problem-solving skills.
This role is an on-site, at-will position based in Jacksonville, FL, United States.
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