Technical Support Specialist
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The role
Serve as the first point of contact for end users seeking technical assistance.
Troubleshoot hardware, software, and network issues on Windows and mobile platforms, delivering timely resolutions.
Install, configure, and maintain desktop systems, applications, and peripheral devices while ensuring security and consistency.
Escalate complex or unresolved issues to appropriate IT teams or vendors and track progress in ticketing systems.
Manage user accounts, password resets, and access provisioning across Azure, Active Directory, and Office 365; provide onboarding and offboarding support.
Educate users on best practices, participate in IT projects, and uphold standard procedures and documentation.
Troubleshoot hardware, software, and network issues on Windows and mobile platforms, delivering timely resolutions.
Install, configure, and maintain desktop systems, applications, and peripheral devices while ensuring security and consistency.
Escalate complex or unresolved issues to appropriate IT teams or vendors and track progress in ticketing systems.
Manage user accounts, password resets, and access provisioning across Azure, Active Directory, and Office 365; provide onboarding and offboarding support.
Educate users on best practices, participate in IT projects, and uphold standard procedures and documentation.
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