Remote Customer Service Specialist
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The role
Respond to customer inquiries via phone, email, and chat with professionalism and care across orders, shipping questions, product details, and troubleshooting.
Coordinate with fulfillment, sales, and service teams to track and resolve issues quickly.
Track customer interactions and updates using CRM; maintain accurate records for proactive follow-ups.
Proactively follow up on customer needs to ensure satisfaction from order through installation and beyond.
Maintain up-to-date knowledge of product lines and service policies to provide accurate information.
Demonstrate a positive, customer-first attitude while juggling multiple priorities in a fully remote role.
Coordinate with fulfillment, sales, and service teams to track and resolve issues quickly.
Track customer interactions and updates using CRM; maintain accurate records for proactive follow-ups.
Proactively follow up on customer needs to ensure satisfaction from order through installation and beyond.
Maintain up-to-date knowledge of product lines and service policies to provide accurate information.
Demonstrate a positive, customer-first attitude while juggling multiple priorities in a fully remote role.
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