IT Support Specialist - 5152548-0
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The role
Serve as the first point of contact for staff, delivering Tier 1 technical support via phone, email, and in-person interactions.
Install, configure, and troubleshoot PC hardware and software, including imaging laptops and desktops and maintaining inventory.
Support mobile devices and conference room AV setups, providing hands-on assistance for meetings.
Adhere to ITIL/ITSM practices, manage incidents and requests through the ticketing system, and aim for high first-contact resolution.
Contribute to IT service roadmaps, create user guides, and deliver on-site PC training under guidance.
Maintain asset management procedures for equipment, configure BYOD, and ensure proper deployment and storage of assets.
Install, configure, and troubleshoot PC hardware and software, including imaging laptops and desktops and maintaining inventory.
Support mobile devices and conference room AV setups, providing hands-on assistance for meetings.
Adhere to ITIL/ITSM practices, manage incidents and requests through the ticketing system, and aim for high first-contact resolution.
Contribute to IT service roadmaps, create user guides, and deliver on-site PC training under guidance.
Maintain asset management procedures for equipment, configure BYOD, and ensure proper deployment and storage of assets.
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