First Line Support Technician

Deliver first-line technical support to users via telephone, email, in-person, and the self-service portal. Log, prioritise, and escalate incidents and service requests, ensuring timely updates and high customer satisfaction. Administer user accounts, mailboxes, and groups in Active Directory and Office 365, and assist with onboarding/offboarding. Troubleshoot basic networking issues and hardware/software problems across Windows 11, macOS, and iOS platforms. Coordinate with colleagues and third parties, identify recurring issues, and contribute to proactive problem solving. Work across field, office, and home-based users, with occasional travel and out-of-hours coverage as required.

Find here the full details of the responsibilities for this role: daily tasks, projects to lead, goals to achieve and scope of work within the team. Everything you need to picture yourself in the role and know exactly what to expect from day one.

Access the technical and interpersonal skills expected by the recruiter, the required experience level, valued qualifications and personal qualities sought. Check at a glance whether your profile matches this opportunity before applying.

Discover what the company offers its employees: remote work policy, health coverage, bonuses, continuous training, work environment and growth opportunities. All the information you need to compare this offer with your expectations and make the right choice.