Service Desk Analyst – Enterprise IT Support & 365 Expert

Resolve service requests and manage incidents within a busy IT Service Desk. Provide expert support for Microsoft O365 and related Office 365 services. Use incident management systems to track, prioritise, and close tickets efficiently. Proactively manage tasks and collaborate with cross-functional teams to minimise disruption. Support IT operations and contribute to ongoing process improvements in an agile environment. Opportunity for career development and exposure to enterprise IT operations.

Find here the full details of the responsibilities for this role: daily tasks, projects to lead, goals to achieve and scope of work within the team. Everything you need to picture yourself in the role and know exactly what to expect from day one.

Access the technical and interpersonal skills expected by the recruiter, the required experience level, valued qualifications and personal qualities sought. Check at a glance whether your profile matches this opportunity before applying.

Discover what the company offers its employees: remote work policy, health coverage, bonuses, continuous training, work environment and growth opportunities. All the information you need to compare this offer with your expectations and make the right choice.