Legal Services Support Agent

A Legal Services Support Agent in Bristol assists members with Legal Expenses Insurance inquiries by handling calls, updating customer information, and supporting policy administration while ensuring compliance with FCA, Data Protection, and PCI standards. The role requires strong verbal and written communication skills, IT proficiency with Microsoft 365, and the ability to manage multiple enquiries efficiently. Candidates should have experience in customer service, contact centres, or telephone-based roles, and ideally possess knowledge of legal services, insurance, or regulated environments. This position involves working part-time shifts between 8am and 6pm in a busy, service-oriented setting. The role demands independence, attention to detail, and a professional approach to customer interactions.