Implementation Consultant – Newcastle upon Tyne

An Implementation Consultant is responsible for leading customer onboarding projects from initiation to go-live, facilitating discovery sessions, advising on platform best practices, and configuring settings to optimise user experience. The role involves delivering training, building stakeholder relationships, supporting testing activities, and collaborating with various teams to ensure customer success. Candidates should have experience in customer-facing software environments, with strong communication, stakeholder management, and organisational skills. The position focuses on enhancing customer experience rather than technical implementation, requiring a consultative approach and ability to explain technical concepts clearly. It offers opportunities for career progression within a hybrid working environment and the chance to work with well-known clients.