Customer Service and Order Management Specialist – Bradford

The role involves acting as the primary contact for specific e-commerce customers across UK and EMEA regions, building relationships with stakeholders and providing proactive support. Responsibilities include managing the end-to-end order process, troubleshooting issues in TecCom and SAP systems, and closely collaborating with team leaders and sales managers to drive e-business growth. The position requires handling customer inquiries professionally via various communication channels and maintaining accurate customer records. Technical skills needed include experience with ERP systems, MS Office, and electronic ordering platforms, coupled with strong analytical and communication abilities. Candidates should demonstrate a proactive approach, independent working capability, and a passion for delivering excellent customer service, with automotive industry experience considered advantageous.