Key Account Manager

The Key Account Manager role in London involves managing a portfolio of strategic commercial accounts, ensuring client retention, satisfaction, and revenue growth through upselling and cross-selling initiatives. The position requires collaboration with internal teams, including Customer Success Managers and Sales, to enhance client engagement and deliver tailored solutions. Technical proficiency with CRM, call intelligence, and communication tools is essential, along with strong stakeholder management skills. The role demands a proactive approach to identifying new opportunities and providing market insights to optimise account management strategies. Candidates should have extensive experience in SaaS or digital sectors, with a proven ability to influence senior decision-makers and work effectively in international teams. The position offers flexible working options, with opportunities for professional development and working in a diverse, global environment.