Claims Customer Service Representative – Edinburgh

A Claims Customer Service Representative handles customer calls regarding life assurance, pensions, investments, or bereavement claims, ensuring accuracy and compliance while assessing and processing claims. They must demonstrate experience in claims within the pensions or insurance sectors and possess excellent communication skills to explain complex information clearly. The role requires familiarity with FCA regulations, data protection, and fraud prevention, alongside high accuracy and attention to detail. Candidates should be empathetic, calm under pressure and skilled in problem-solving, working effectively with multiple IT applications and Microsoft Office tools. This position offers opportunities for learning, teamwork, and professional growth in a supportive environment.