Senior IT Service Manager

The role involves defining and designing support models for IT services within the digital landscape, implementing strategies that ensure stability and performance across various platforms and services. The candidate will champion best practices and promote innovation within the digital community, while cultivating strong relationships with stakeholders and suppliers. Extensive knowledge of digital products and service management tools such as ServiceNow and ITIL is required, alongside experience managing service lifecycles and multi-supplier environments. Skills in building effective relationships with senior business stakeholders and IT managers are essential for success. The environment involves working within a hybrid model, supporting digital hubs across Manchester, Leeds, Newcastle, and Blackpool.