Senior IT Service Manager

The role involves defining support models for IT services, implementing support strategies to ensure stability and performance across platforms, and championing best practices in the digital landscape. The successful candidate will build effective relationships with stakeholders and suppliers, and promote innovation and change within digital service management. Responsibilities include designing support structures, managing service quality, and driving improvements aligned with ITIL frameworks. Candidates should have extensive knowledge of digital services, experience with ServiceNow, and skills in modern support methodologies. Technical expertise in service lifecycle management, infrastructure technology, and stakeholder collaboration is essential. The position requires a proactive approach to maintaining high standards of digital service delivery in a dynamic environment.