Customer Service Representative – Shipley

A customer service representative in Shipley is responsible for managing inbound calls, responding to queries via multiple channels, and ensuring first-time resolution of issues. The role involves handling about 40 calls daily, supporting customers with digital and self-service tools, and logging and escalating complaints when necessary. The candidate is expected to be an excellent communicator, organised, and proficient in Microsoft Office and social media platforms. A minimum of two years' experience in customer service and relevant qualifications such as GCSEs or NVQ Level 2-3 are preferred. The position requires completing operational activities efficiently and collaborating with team members to improve the customer experience.