Guest Service Manager – Nottingham

The Guest Service Manager oversees a multiskilled team across various hotel departments, ensuring high standards of guest service and satisfaction. They are responsible for managing team performance, handling guest feedback, and resolving issues efficiently. The role involves monitoring KPIs, maximising revenue opportunities, and maintaining compliance with safety and operational standards. The manager collaborates with different hotel departments to ensure seamless service delivery and a positive guest experience. Strong leadership, communication skills, and a desire to develop a broad range of skills are essential for success in this position. Full training will be provided to enable confident leadership across all guest-facing areas.