IT Problem Manager – Anywhere

The IT Problem Manager role involves managing and developing problem management processes within a large public sector IT environment, focusing on root cause analysis, resolving recurring issues, and improving service reliability. The successful candidate will work with technical teams, suppliers, and stakeholders to drive continuous improvement and establish mature problem management practices in a new ITSM platform. The role requires strong analytical and communication skills, ITIL Foundation certification, and experience guiding cross-functional investigations. Responsibilities include leading root cause analysis, managing known errors, and influencing various teams to implement effective solutions. The position offers hybrid working, a collaborative environment, and opportunities to make a significant impact on public service delivery.