D365 Business Analyst

A D365 Business Analyst will join a CRM and telephony programme to elicit, analyse, and document business and technical requirements for CRM and contact centre solutions. The role involves developing business cases, mapping end-to-end processes, and collaborating with architecture and engineering teams to define solutions conforming to organisational standards. The analyst supports Agile teams through backlog refinement and facilitates workshops with stakeholders and subject matter experts. Candidates should have extensive experience in delivering technology-enabled change, especially with Microsoft Dynamics 365 and Power Platform, and possess excellent stakeholder management skills. The position requires a strong understanding of system integration, data governance, and experience in regulated industries, working in a hybrid environment with one day a week in the office.