Operations Manager – Boston

An Operations Manager is responsible for assisting the General Manager in managing daily operations at a hotel, supervising staff, and ensuring excellent guest experiences. They oversee departments such as front desk, reservations, and housekeeping, addressing guest concerns and maintaining standards. The role involves collaborating with department heads to optimise hotel performance and ensure compliance with policies and regulations. Candidates should have a minimum of two years related experience, strong communication skills, and the ability to learn hotel systems. The position requires onsite presence, flexibility for shifts including weekends and holidays, and proficiency in English. Technical skills include knowledge of property management systems, Microsoft Office, and familiarity with hospitality operations.