Customer Communications Manager – Riseley

The role involves leading the development and management of customer communications to ensure clarity, compliance, and engagement across multiple channels. The candidate will collaborate with legal, compliance, and operational teams to produce accessible and regulatory-compliant content, including print and digital formats. They will oversee the governance of customer-facing materials and manage relationships with external agencies, ensuring quality and regulatory adherence. Technical skills required include understanding of GDPR, FCA expectations, and managing communication journeys. The position demands strong written skills, stakeholder management, and experience in customer engagement or regulatory communications. The role offers flexible hybrid working, a pension scheme, car schemes, and various benefits.