Contact Centre Agent – Pontyclun

A contact centre agent in Pontyclun at EE provides customer service by handling inbound calls from existing clients, helping them select suitable products and get the best deals. The role involves active listening and conversational skills to match customer needs with appropriate technology solutions such as phones, broadband, and consoles. The position offers a starting salary of £26,116, which increases after 8 months, along with uncapped commissions for higher earnings and flexible benefits such as healthcare, parking, and family leave. Candidates should be outgoing, resourceful, and enjoy working in a lively team environment to achieve sales targets through helpful and friendly communication. Successful applicants will receive training to develop product knowledge and sales techniques, with opportunities for career progression within EE and BT. The role supports flexible hour arrangements and a supportive, sociable workplace atmosphere.