Customer Service Representative – Airdrie

A customer service representative at Dawn Direct is responsible for managing client relationships, promoting services, and supporting sustainability efforts. The role involves making outbound calls to existing and potential customers, analysing purchase patterns, and identifying new business opportunities within the customer base. They handle customer inquiries and feedback promptly, ensuring excellent support and resolution of issues. Strong communication skills, sales experience, and proficiency in Microsoft Office are essential for success in this role. The position contributes to a family-oriented organisational culture and requires collaboration across departments. The role is based in Airdrie and involves engagement with a wide range of clients within the UK.