Helpdesk Support Specialist

A Helpdesk Support Specialist provides technical assistance by responding to calls, emails, and messages, recording details accurately and resolving queries within established service levels. The role requires maintaining a professional telephone manner and strong communication skills. Candidates must have DBS/ BPSS and SC Clearance, with at least five years of UK residency for SC clearance. The position involves working in a customer-focused environment, supporting the organisation's IT and service delivery. Skills needed include problem-solving, technical troubleshooting, and documentation, with familiarity in service management tools and methodologies. Training and ongoing development opportunities are provided in a fast-paced, team-oriented setting.