Customer Service Associate – Toronto

A Customer Service Associate assists customers with inquiries related to a company's products and services. They maintain sufficient knowledge of products and services to deliver proficient customer support. Responsibilities include attending training sessions, resolving inquiries through various communication channels, logging calls into the CRM system, and identifying customer needs. They are expected to provide outstanding service, update customer information, and escalate issues when necessary. The role requires excellent communication skills, computer proficiency, and prior customer service experience. A high school diploma or equivalent is necessary, along with successful training completion and familiarity with MS Office and CRM systems.