Desktop Support Specialist

A Desktop Support Specialist is responsible for providing 2nd line support to colleagues across the organisation, resolving technical issues, deploying software, and setting up new equipment. The role involves working closely with the IT team to ensure efficient support and excellent colleague experience. Candidates should have prior support experience, technical aptitude, and a proactive approach to problem-solving. Skills in Windows 11, Office 365, and ITIL are advantageous but not mandatory, with opportunities for skill development. The position requires effective communication and data analysis to identify trends and improve support processes. The role supports hybrid working and aims to enhance the effectiveness of IT services to colleagues.