Customer Service Agent – Altrincham

The role involves handling a high volume of telephone enquiries, offering support and reassurance to mainly older customers. Responsibilities include explaining services clearly, maintaining accurate CRM records, and booking appointments with the Claims Team. The ideal candidate will demonstrate patience, empathy, strong communication skills, and confidence when speaking with diverse customers. Previous experience in call handling, customer service, or contact centres is preferred but not essential. The role demands a professional manner, rapport-building ability, and a calm, patient demeanour. Opportunities for progression and overtime are available in a growing organisation dedicated to quality customer care.