Guest Service Manager

The guest service manager is responsible for leading and motivating a multiskilled team across all guest-facing departments at the hotel. They will ensure service excellence and guest satisfaction by managing operations and resolving issues promptly. This role involves monitoring performance metrics, optimising resources, and maintaining compliance with safety standards. The manager will collaborate with different hotel departments to deliver smooth and seamless guest experiences. Strong leadership and communication skills are essential, as well as experience in a senior guest service role such as front office, F&B, or meetings and events. The position offers opportunities for professional growth and development within the hospitality sector.