Contact Centre Agent – Milton Keynes

A Contact Centre Agent is responsible for managing inbound pension-related queries via phone and email, providing professional support within a busy customer service environment. The role includes handling occupational pension scheme inquiries, escalating calls as necessary, and maintaining up-to-date knowledge of pension processes. The candidate should possess strong communication skills and experience in customer service or pensions is advantageous. Technical skills include familiarity with contact centre tools and documentation. The position requires meeting daily KPIs and working collaboratively to meet team goals. This role is based in Milton Keynes, focusing on delivering high-quality, efficient customer support.