End User Support Analyst – Nottingham

The End User Support Analyst offers high-quality technical assistance, managing hardware and software deployments to improve end-user experiences across the UK and Ireland. Duties include providing first and second-line support, troubleshooting complex issues through various channels, and maintaining accurate incident records using ServiceNow. The role involves supporting device provisioning, configuration, and repair coordination with vendors, alongside developing user guides and training materials. Collaboration with IT teams ensures cross-functional issue resolution and continuous service improvement. Candidates should possess strong troubleshooting skills, experience with Windows, Microsoft 365, Azure, and ITSM platforms, with a proactive attitude towards technological advancements. The position requires travel across locations in the UK & Ireland to provide on-site support and participate in projects, all within a fast-paced environment.