On-Site IT Service Desk Analyst – Reading

The role involves delivering frontline IT support to end-users, resolving technical issues efficiently and professionally, and logging incidents accurately using the ServiceNow platform. Candidates are expected to possess strong communication skills and relevant experience in IT support environments. The position requires on-site attendance five days a week, with responsibilities including incident management, troubleshooting hardware and software problems, and providing excellent customer service. Familiarity with IT support tools, network infrastructure, and basic system administration is essential. This position offers an opportunity to work in a dynamic team within a well-established organisation in Reading.