On-Site IT Service Desk Analyst – Reading

An organisation in Reading is searching for a Service Desk Analyst to deliver first-line IT support. The role involves swiftly resolving technical issues, ensuring high levels of user satisfaction, and accurately documenting incidents using the ServiceNow platform. Candidates should possess excellent communication skills, relevant IT support experience, and the ability to work on-site five days a week. The position requires technical knowledge of IT support tools, customer service skills, and familiarity with ITSM processes. The successful applicant will be expected to handle diverse technical problems and contribute to a positive user support environment. This role offers a competitive salary along with additional benefits, supporting professional growth.