Guest Service Manager – Nottingham

The Guest Service Manager is responsible for leading and motivating a multiskilled team across all guest-facing areas, including Front Office, Food & Beverage, and Meetings & Events. They will drive service excellence, handle guest feedback promptly, and ensure compliance with safety and operational standards. Monitoring KPIs such as guest satisfaction and sales, they will manage resources effectively and partner with other hotel departments for seamless operations. The role requires strong leadership, excellent communication skills, and a desire to develop broader hotel operational knowledge. Full training will be provided to support confident leadership across all guest services, preparing the candidate for future operational roles. This position reports directly to the Hotel Manager.