Senior IT Service Manager

A Senior IT Service Manager is responsible for defining support models and implementing strategies to ensure stable and high-performing IT services across platforms. They utilise frameworks like ITIL and tools such as ServiceNow to oversee the service lifecycle and manage multiple supplier relationships. The role requires extensive knowledge of digital products, service management solutions, and infrastructure technology. Candidates should possess strong communication skills and the ability to foster effective stakeholder relationships. The position involves driving innovation within digital landscapes and championing best practices across teams. Technical skills including service management tools, frameworks, and stakeholder engagement are essential in this role.