QA Test Analyst – Toronto

A Quality Assurance Test Analyst in Toronto is responsible for ensuring the quality, performance, and reliability of ServiceNow platform implementations across enterprise initiatives. They design, maintain, and execute test plans, including manual and automated tests, to validate requirements and support end-to-end delivery within Agile environments. The role involves managing defect tracking, coordinating UAT, and maintaining regression suites, all while providing guidance on QA methodologies. The analyst collaborates closely with product owners, developers, and operations teams to assess project risks and facilitate smooth releases. They also identify process improvements and share expertise across cross-functional teams, ensuring adherence to compliance and governance standards. Essential skills include strong QA knowledge, experience with ServiceNow modules, and solid communication and problem-solving abilities.