Customer Support Agent – Toronto

The Customer Support Agent role involves being the primary contact for customers, providing exceptional service across various communication channels, and scheduling vehicle appointments. They greet customers, document vehicle issues, and coordinate with internal teams to ensure customer needs are met efficiently. The position requires strong communication skills, attention to detail, and the ability to adapt to a fast-paced environment, working in person five days a week at the Toronto location. Responsibility extends to handling customer feedback and supporting onboarding processes, alongside assisting with reporting and continuous improvement projects. Ideal candidates will have customer service experience, familiarity with CRM tools, and a proactive attitude, demonstrating enthusiasm for helping people and problem-solving. The role offers a dynamic working environment within a rapidly growing automotive business, valued for its innovation and customer focus.