Technical Support Specialist – Bicester

A Technical Support Specialist at GN Group in Bicester offers first-line technical assistance to end-users, focusing on hearing aids, accessories, and connectivity solutions. They handle enquiries via phone and email, providing guidance and troubleshooting support to ensure optimal device use. The role requires active listening, empathy, and professionalism especially when addressing customer concerns. Knowledge of connected devices, mobile apps, Bluetooth, and CRM systems like Salesforce is essential. The specialist collaborates with teams across customer service, sales, and product management to resolve issues and enhance the customer journey. Experience in the hearing care sector and structured troubleshooting skills are advantageous.